How can we help?

How do I deposit funds?

Open the Deposit page from your account dashboard, choose an available deposit method and follow the instructions shown for that method.

How do withdrawals work?

Submit a withdrawal request with your M-Pesa number and amount. The requested amount is reserved from your available balance while the payout is processed.

Why is my withdrawal still pending?

Pending means the withdrawal request has been received but has not yet been completed. Contact customer care with your withdrawal reference if you need assistance.

How do I buy a company?

Open the Markets section, select an available company, review its information and use the available trading controls to place an order.

Where can I see my holdings?

Your current holdings and portfolio information are available from the Portfolio section of your account.

I have a transaction I do not recognize

Contact customer care immediately and include the transaction reference, date and amount. Never send your password, OTP or M-Pesa PIN.

I deposited money but my balance has not changed

First check your deposit history and confirm the transaction status. If the deposit is still pending or the balance appears incorrect, contact support with your deposit reference.

How do I contact customer care?

Use the support form on this page. Your request is saved directly to the INVESAX support system and receives a unique ticket reference.